Healthcare Management (HCM)

Lucia Ferrara
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The HCM specialization is designed to develop managerial competences and create leaders and managers prepared to tackle all kinds of challenges. The courses focus on the hard skills for this sector: strategic planning, budgeting and performance measurement, organizational behaviour and design, quality development, IT management, operations management, human resource management, financial management, and innovation implementation.

Students will also gain a deep understanding of the soft skills required to be successful managers in healthcare environments, such as change management practices, group leadership, management of interpersonal relationships, and individual appraisal.

The specialization is designed with a particular attention to the specificities of hospitals, primary care organizations, nursing homes, rehabilitation centres, health maintenance organizations, and other integrated healthcare delivery systems, which are the target of future career for those who choose this specialisation.


The HCM Specialization Includes the Following Courses:

  • Performance Measurement & Management Control for Healthcare Services: analyses the characteristics of management control in various healthcare sector activities, and emphasizes performance management and measurement as a framework for decision-making processes. Students will be able to learn how to assist institutions in using control systems to accomplish desired strategic goals
  • Consulting Skills for Value Creation and Change Management in healthcare : aims at presenting an overview of consultants' toolkit for the management of a client in the health care sector, with a focus on value creation and change management issues. It covers the topics of running a project, such as structuring and problem solving approach, developing and delivering final recommendations, managing an engagement tackle.

  • Healthcare Marketing and Communication: addresses the role of marketing and communication in healthcare organizations, and outlines the conceptual tools used to analyse need and demand, to identify the market segments to be served and to shape supply along patterns suitable to ensure the achievement of organizational goals vis-à-vis demand
  • Quality and Operations Management: aims to give the students a theoretical framework regarding the definition and measurement of quality in healthcare, and introduces traditional and innovative quality improvement techniques including credentialing, accreditation, education, continuous quality improvement, system design, practice guidelines, and performance reports. The course focuses particularly on operations management issues
  • Insurance Policy and Management: provides an overview on the current scenario of the private health insurance industry, with a focus on individual and collective health policies, innovative tools in the insurance industry (underwritings, app, digitalization) and designing innovative private health insurance products in different contexts
  • Digital Health, Big Data and Data Science: analyses (i) the practice of leveraging the information and communication technology (ICT) to connect caregivers, healthcare systems, health care professionals, hospitals and patients and to draw integrated internal and external information flows; (ii) the potential, challenges and specificities of the application of Big Data in the healthcare sector and their promise of supporting a wide array of functions in the health care sector, from population health management, to personalized medicine, from clinical decision support to better surveillance
  • Long Term Care Sector: policy and management issues: discusses (i) long-term care systems and reforms, including funding options and (ii) managerial issues in managing services for the elderly, with a focus on integration between health and social care services, home care delivery, the impact of digital revolution