FAQs

1. Are there any prerequisites to apply to Programs?
   There are no specific prerequisites to apply to Online On Demand courses.
   However, we suggest you carefully read the description of your Program on our website and in the Program’s brochure.
2. How can I select the Program that most suits me among SDA Bocconi Online On Demand Programs?
   Feel free to contact our orientation service. You can find contact details in the Program’s page on our website.
3. How can I enroll in an Online On Demand Program?
   • Refer to https://www.sdabocconi.it/it/formazione-online-on-demand for our courses.
   • Click the PURCHASE ONLINE button.
   • Fill in the form with your personal information and invoice details.
   • Pay Program fee.
   • We will immediately email confirmation of enrolment and send you the invoice.
   • In a few hours’ time, we will email your credentials and any info to access your Online On demand Program.

1. How can I pay for the Program?
   You can pay for your Online On demand Program by credit card or PayPal account. Bank transfers are not accepted.
2. Do you offer any reductions on fees?
   Bocconi Alumni are entitled to a 10% reduction on application fees.
   Thanks to SDA Bocconi’s “Women are good for business” initiative, all women enrolling by 8 March 2022 will benefit from a 20% reduction on Program fees.
   Reductions automatically apply during the purchasing process and do not combine with each other. In case you are entitled to more than one reduction, you will benefit from the most favorable one.
3. Can the payment be done by someone who is not the participant in the Program?
   Yes, you can use your personal credit card or somebody else’s.
4. I have not received any invoice. How can I ask for one?
   Invoices are usually emailed within 3 days from purchasing the Program. Please, check your junk mailbox. You can always ask for a copy of your invoice at online.programs@sdabocconi.it
5. I can no longer attend my online Program. Can I get a refund?
   It is not possible to get a refund after purchasing an Online On demand Program.

1. What is the link to access the Program?
   You can access your Online On demand Program at www.onlineprograms.sdabocconi.it using the username you have received by email and the password you have then set.
2. I have received confirmation of enrolment but I have not received my credentials. What should I do?
   Credentials to access your Program are emailed within a few hours from confirmation of purchase.
   Please, check your junk mailbox for the email providing your credentials. You can always ask for a copy at online.programs@sdabocconi.it.
3. I have forgotten my password, how can I recover it?
   This is the link to recover your password: https://sspr.sdabocconi.it/sspr/public/forgottenpassword.
4. I have logged into the platform but I cannot find my Program. What should I do?
   Check you are using the credentials you have received by email after purchasing the Program, they are the only ones enabling you to view the Program on the platform.

1. May I download the Program’s educational materials?
   It is possible to download papers and additional documents available from the Program, until it expires. Remember it is not possible to download videos or slides presented by professors during the course.
2. How long can I access my Program?
   Your Online On demand Program is available on the platform for 4 months after purchase. When you purchase a Professional Certificate, the related Programs remain active for the following 12 months.
3. I would like to contact the Director of my Online On demand Program. How can I do so?
   You can arrange a conversation with the Program’s Director using the “Direct line with your teacher” function, available on your Online Programs platform.
4. Can I access the Program after completing it?
   Yes, you can, but just until your credentials are active. After they expire, you are no longer allowed to access the Program or the related materials.
5. My credentials have expired but I have not completed the Program. Can I extend validity?
   No, the expiration date of Online On demand Programs cannot be postponed. For more information, please contact us at online.programs@sdabocconi.it
6. Is my learning process going to be assessed?
   Yes, you need to pass a learning test at the end of each module in order to move on to the following one. The test is multiple choice and can be repeated several times. Correct answers will not be shown in case of mistakes. A final assessment is included which is essential to get your certificate.
7. Are any live sessions included in the Programs?
   No, the whole learning process is asynchronous.
8. I have lost the email with my participation certificate. Can I get a copy?
   Please, also check your junk mailbox. You can always ask for a copy of your certificate at online.programs@sdabocconi.it

1. Are there any specific technical requirements to access the Programs? Our Programs can be accessed from any digital device (computer, tablet, smartphone) and at any moment.
   Supported browsers - desktop:
• Internet Explorer dalla versione 11 e Edge
• Chrome dalla versione 50
• Safari dalla versione 8
• Firefox dalla versione 45

Some Programs may require the use of Microsoft Office.