Sara Valentini is Associate Professor of Marketing at Bocconi University. After graduating with honors in Statistics and earning a PhD in Management from the University of Bologna, she gained international experience as a visiting scholar at the Tuck School of Business, Dartmouth College.
Her research focuses on measuring the effectiveness of marketing actions and customer profitability, with particular attention to multichannel marketing, customer relationship management (CRM), and the role of the customer journey. In recent years, she has also explored product returns, customer data acquisition, and the impact of earned media.
She has published in leading international journals such as the Journal of Marketing, Marketing Science, Journal of the Academy of Marketing Science, and Journal of Retailing. Her work has received recognition, including being a finalist for the 2020 Davidson Award.
At Bocconi, she coordinates the PhD in Marketing curriculum and promotes international scientific initiatives, including the Customer Journeys in a Digital World conference.