‘Smart working’ is what it’s being called in the public communication, even if often it’s a long way from ‘smart’. In the past few months, it has been a totally new experience for many, a complete transformation in the way they work. But for many others, that’s not actually the case. Take, for example, the people who’ve had the chance to work remotely for a long time, coordinating geographically dispersed teams. They were already well-aware of the limits of smart working: no physical proximity, no face-to-face interaction, and no way to directly monitor collaborators.