Antonella Cugini is Affiliate Professor of Accounting and Control at SDA Bocconi School of Management. She is Associate Professor of Business Economics at the University of Padua, Faculty of Economics, Department of Economic Sciences. She is Professor of Business Economics at the University of Udine.
At SDA Bocconi, she is responsible for the international course “Service & Value: from Customer Satisfaction to Customer Value; from Customer Value to Profitability”, and for the Performance Management course in the Master EMBA. She is coordinator of the programme “Contabilità Analitica e Costing”. She was responsible and professor in the international course “Performance Improvement through Innovation and Strategy Management”, in partnership with Robert Kaplan (Harvard Business School). She conducted numerous research, training and consulting projects for well-known industrial and service companies.
Her research activities focus on eigth main topics: cost management in service and business companies; performance evaluation in Universities; marketing metrics (measurement and evaluation of commercial and marketing performance); customer profitability measurement and governance; multidimensional tools for measuring performance in industrial and service companies; balanced scorecard and strategy map; Asset-based cost-measurement systems (Activity-based Costing e Activity-based Management); cost controlling and value for customer.
She is the author of numerous books and articles on the subject. Her works have been published in International Journal of Business Performance Management; Journal of Modern Accounting and Auditing; International Journal on Business Review and Journal of Applied Accounting Research. She wrote and published many national and international case studies. She wrote and presented papers in 33 conventions, of which 28 internationals. She won the award “Premio alla Ricerca – Anno 2000” for the book “Valore per il cliente e controllo dei costi: una sfida possibile. Approccio integrato per le imprese di servizi”. She is member of many associations and reviewer of many magazines and organizations: Journal of Appied Accounting Research, European Accounting Review, Finanza, Marketing e Produzione, Management delle Utilities, Economia & Management. She has held several national and international conferences on costing and performance measurement issues. She is management consultant for designing cost measurement systems in industrial and service companies, management planning and control systems, reporting systems, and measurement and management of company performance.
Antonella was born in Varese, on May 29th 1962 and she lives in Milan. She attended the International Teachers Programme in Aix-en-Provence (France) in 1991. She graduated in Bocconi Magna cum laude. She took the high-school diploma with honors.