Quality Award from the Joint Commission International


The project Performance Management for the development of doctors was a finalist for the “Quality Award of the JCI Network 2013-2014”. Produced by the Istituto Clinico Humanitas (ICH) with the contribution of SDA Bocconi School of Management, Government, Health and Not for Profit Division, the award was presented in Rome on January 14th by Massimo Pietracaprina, the Project Manager, together with Marco Albini and Claudia Nardulli, responsible for Quality and Human Resources Development at ICH.

It is an important recognition, which aims to spread the culture of continuous quality improvement in healthcare in the international arena, through the comparison of criteria and methods applied in the best hospitals around the world and the valorisation of best planning. A panel of national and international experts and consultants of the Joint Commission International (JCI) award the prize.

The project has built and tested a new system of Performance Management for Doctors in the light of studies and research that demonstrate how, in healthcare organizations at the international level, quality, awareness and motivation of employees represent a key resource for targeting excellence in patient care. This is in line with recent guidelines from the JCI regarding on-going evaluation of professional practice, and in terms of quality and safety of healthcare services provided by each physician.

«Taking a cue from the trends in Anglo-Saxon healthcare, the project has focused on sharing completely with physicians their objectives and commitments, and this has been one of the salient elements of their initiative.» said Marta Barbieri, Director, Executive Education Custom Programs Division - Public Administration, Health Care and Not for Profit Organizations, member of the project team along with Giovanni Valotti, SDA Professor of Public Management and Policy and Vice Rector for Institutional Reports, Università Bocconi, Milano, and Giorgia Girosante.

The course was developed through focus groups and a series of workshops with the technical staff of ICH.
During the course of 2012-2013 the system design phase and its implementation with a third of the doctors took place; the goal now is to complete the experimental work by 2015 involving all doctors.

SDA Bocconi School of Management

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