Crisis Management in Sanità e nella PA
Leading through uncertainty: leadership and communication for managing crises and emergencies in Healthcare and Public Administration
In a world increasingly shaped by interconnected health, social, environmental, and institutional crises, the ability to lead organizations through uncertainty has become an essential managerial capability.
This program equips participants with the frameworks, tools, and leadership approaches needed to respond effectively to crises, strengthen organizational resilience, and build trust through sound decision-making and responsible, credible communication.
Specifically, this program will enable you to:
- Assess complex environments and identify vulnerabilities and risk factors to anticipate and manage crisis situations.
- Strengthen your leadership capabilities to make effective decisions under uncertainty while fostering trust, alignment, and collaboration.
- Design prevention and organizational resilience strategies that transform crises into opportunities for learning and continuous improvement.
- Manage crisis communication with transparency, empathy, and accountability, strengthening relationships among institutions, organizations, and citizens.
- Evaluate investments in prevention and strategic planning as drivers of operational continuity and public value creation.
- Understand the role of digital technologies in crisis prevention and response, including the challenges posed by cybersecurity and digital trust.
- Learn through real-world case studies, simulations, and executive testimonials, enabling the immediate application of frameworks and tools within your own organization.
The program is part of the "People Management and Public Leadership" competency area of the Government Academy’s. Explore all programs and contact us to create a customized education pathway.
For more information: Learn more
Is this program right for you?
This program is designed for executives, managers, public officials, and professionals working in public and private healthcare organizations, local governments, central government institutions, public agencies, schools, universities, and, more broadly, organizations delivering essential public services.
It is intended for professionals who want to strengthen their capabilities in emergency and crisis management, developing the leadership, communication, and decision-making skills needed to navigate uncertainty and create public value.
Connect with our advisors
Learning is never linear. It takes shape over time, combining specific learning needs with practical tools matched to your own challenges.
Talk to our team of Program Advisors to identify the path that best fits your goals and find out how to build a broader development plan through the SDA Bocconi Executive Education Certificate.
Get in touch with Patrizia Trivellato
SDA Bocconi Executive Education Certificate
Your initial conversation with our Program Advisors helps shape your path, clarifying your goals and participation options. It is also the required first step toward earning the Executive Education Certificate.
The SDA Bocconi Executive Education Certificate is the formal recognition awarded upon completion of a learning plan designed around your managerial needs. With the Certificate, every program you attend becomes part of a broader design, built on your growth objectives.
What you will learn
The program consists of 3 days totaling 24 equivalent hours and is built on 6 pillars:
How you will learn
Lectures
A key learning method that encourages continuous interaction with Faculty and peers.
Webinars
Live online sessions specifically designed to optimize the remote learning experience.
Business Cases
Real business situations that enable participants to explore specific managerial challenges by analyzing strategic decisions and the growth path of an organization.
Guest Speakers
Opportunities to exchange ideas and perspectives with managers and entrepreneurs, gaining first-hand insights into business challenges and leadership experiences. Sessions may take place either in the classroom or at the guest company's premises.
Program direction & faculty
- Elisabetta TrincheroDirectorArea: Government, Health and Not for ProfitResearch domains: Public Management
- Franco GabrielliArea: Government, Health and Not for ProfitResearch domains: Public Management
- Greta NasiArea: Government, Health and Not for ProfitResearch domains: Public Management
- Nico AbbatemarcoArea: Leadership, Human Resources and Digital TechnologiesResearch domains: Digital Transformation, Cyber Security
- Silvia RotaArea: Government, Health and Not for ProfitResearch domains: Public Management
With us, the program becomes reality
The Program Management team supports participants from enrollment through to the end of the program, coordinating and managing every organizational aspect.
SDA Bocconi Campus - Milano
Information
Location
SDA Bocconi School of Management
Via Nibby 20, 00161 RomaBy attending at least 80% of the classes, you will receive a Certificate of Participation and a digital badge to share with your network on LinkedIn.
Fees
€ 1.700 + VAT
The fee is exclusive of VAT.
Contacts
Program Advisor
Patrizia Trivellato
tel. +39 02 5836 6605
patrizia.trivellato@sdabocconi.itProgram Manager
Sofia Basile
tel. +39 02 5836 6605
sofia.basile@sdabocconi.it
Special payment terms
Bocconi Alumni
Bocconi Alumni are entitled to a 20% reduction on participation fees. To take advantage of the discount, please enter your Alumnus status when registering by indicating “ALUMNI 20” in the notes section. Remember that without this indication, the discount will not be applicable.
Women are good for business
To foster and contribute to women’s professional development, SDA Bocconi School of Management offers them until 8 March 2028 a 20% discount on the participation fee for all Executive Open Programs and Executive Online Programs.
Multiple enrollments
Companies, institutions and public bodies that enroll at least 3 participants in a single program are granted a 20% discount for each registration fee. The concession is not applicable for personal enrollment and must be formalized by the start date of the course.
Corporate education programs
In the case of learning needs involving several resources of the same company enrolled in more than one program, it is possible to define a customized plan from the specific needs of the organization. In this case, our Program Advisors are available to build with the client organizations ad hoc training plans with special pricing.
Partnerships and channel agreements
SDA Bocconi offers the possibility to initiate collaborations that allow them to expand the portfolio of educational trainings to be offered to their members. In this case, the School is available to evaluate partnerships and channel agreements so as to respond in a timely manner to the specific needs of the organization.
By attending at least 80% of the classes, you will receive a certificate of participation in the program and a digital badge to share with your network on LinkedIn.
Additional benefits
Accreditations
Accreditation has been requested ...
The Zangrillo Directive
The Zangrillo Directive requires 40 hours of training. We help you make the most of them.
- Meet training requirements in full compliance with the Directive
- Build a learning journey that creates impact and delivers public value
- Develop managerial capabilities, not just technical skills
- Immediately apply what you learn within your organization
- Improve performance, streamline processes, and drive innovation
The Zangrillo Directive makes 40 hours of training mandatory for public sector employees. We help turn a regulatory requirement into a strategic opportunity.
With SDA Bocconi programs for public sector professionals, you can:
Upon request, participants may take a post-program assessment at the end of the course to verify the competencies acquired. Successful completion of the assessment entitles participants to receive a certificate attesting the positive outcome of the training, in compliance with the Zangrillo Directive of 16 January 2025.
Download the brochure and discover how to turn the 40 hours required by the Zangrillo Directive into tangible value.
The brochure walks you through the program and the SDA Bocconi experience. Inside you'll find:
The full calendar
The application process
Participant stories
The campus experience
