Retail Management: Planning & Store Operations Excellence
Turning store operations into a competitive advantage
In the retail sector, integrating planning and execution is essential to translate managerial decisions into tangible results.
This program will enable you to:
- Understand the role of store operations as a value driver, whether the goal is to deliver a distinctive customer experience or enhance store productivity
- Oversee retail planning processes, from distribution strategies and retail merchandising to assortment and stock management
- Measure store performance and improve resource productivity, from people to retail space
- Organize and manage in-store teams, adapting management styles and tools to the size and structure of the store
- Apply the principles of operations excellence across different retail contexts, sectors, formats and business models, from directly operated stores to franchising
Is this program right for you?
This program is designed for professionals and entrepreneurs responsible for the effective operation of one or more stores: Store Managers in medium-to-large retail organizations, Area Managers and Retail Managers overseeing a network of stores, professionals in central functions who plan in-store activities, and entrepreneurs managing multiple franchised stores. It is aimed at those who want to go beyond day-to-day management and turn operations into a performance driver, learning to view the store as a system in which assortment, people, space and processes all contribute to performance. The program is relevant across different retail sectors, from fashion and beauty to furniture and food retail, as the approach remains applicable even when the objective changes, whether it is delivering a distinctive customer experience or maximizing store productivity.
Connect with our advisors
Learning is never linear. It takes shape over time, combining specific learning needs with practical tools matched to your own challenges.
Talk to our team of Program Advisors to identify the path that best fits your goals and find out how to build a broader development plan through the SDA Bocconi Executive Education Certificate.
Get in touch with Erica Pizzelli
SDA Bocconi Executive Education Certificate
Your initial conversation with our Program Advisors helps shape your path, clarifying your goals and participation options. It is also the required first step toward earning the Executive Education Certificate.
The SDA Bocconi Executive Education Certificate is the formal recognition awarded upon completion of a learning plan designed around your managerial needs. With the Certificate, every program you attend becomes part of a broader design, built on your growth objectives.
What you will learn
The program consists of 6 days totaling 48 equivalent hours and is built on 2 pillars:
How you will learn
Company Visit
A unique opportunity to connect directly with leading companies.
With us, the program becomes reality
The Program Management team supports participants from enrollment through to the end of the program, coordinating and managing every organizational aspect.
SDA Bocconi Campus - Milano
Information
Location
SDA Bocconi School of Management
Via Sarfatti 10, 20136 Milano.By attending at least 80% of the classes, you will receive a Certificate of Participation and a digital badge to share with your network on LinkedIn.
Fees
€ 5.700 + VAT
The fee is exclusive of VAT.
Contacts
Program Advisor
Erica Pizzelli
tel. +39 02 5836 6605
erica.pizzelli@sdabocconi.itProgram Manager
Diana Nasreddin
tel. +39 02 5836 6605
diana.nasreddin@sdabocconi.it
Special payment terms
Bocconi Alumni
Bocconi Alumni are entitled to a 20% reduction on participation fees. To take advantage of the discount, please enter your Alumnus status when registering by indicating “ALUMNI 20” in the notes section. Remember that without this indication, the discount will not be applicable.
Women are good for business
To foster and contribute to women’s professional development, SDA Bocconi School of Management offers them until 8 March 2028 a 20% discount on the participation fee for all Executive Open Programs and Executive Online Programs.
Multiple enrollments
Companies, institutions and public bodies that enroll at least 3 participants in a single program are granted a 20% discount for each registration fee. The concession is not applicable for personal enrollment and must be formalized by the start date of the course.
Corporate education programs
In the case of learning needs involving several resources of the same company enrolled in more than one program, it is possible to define a customized plan from the specific needs of the organization. In this case, our Program Advisors are available to build with the client organizations ad hoc training plans with special pricing.
Partnerships and channel agreements
SDA Bocconi offers the possibility to initiate collaborations that allow them to expand the portfolio of educational trainings to be offered to their members. In this case, the School is available to evaluate partnerships and channel agreements so as to respond in a timely manner to the specific needs of the organization.
By attending at least 80% of the classes, you will receive a certificate of participation in the program and a digital badge to share with your network on LinkedIn.
The brochure walks you through the program and the SDA Bocconi experience. Inside you'll find:
The full calendar
The application process
Participant stories
The campus experience
