Measuring and assessing organisational and individual performance in PA
Logics and tools for creating public value
Recipients
The course is aimed at public administration employees in the Lombardy region (course venue: Bocconi Urban Campus, Via Sarfatti 10 - Milan) and Apulia (delivery online).
Calendar
The calendar for editions of the course will be determined at a later stage and communicated directly to the participants.
Context
Topics such as the measurement and assessment of organisational and individual performance in the public sector are still often interpreted using the logic of administrative compliance (e.g. through the production of the documents required by legislation), thus neglecting their relevance in terms of supporting policy-making, managing public administrations and their organisational departments, work orientation and optimising people's skills. Instead, as identified in the National Recovery and Resilience Plan and the regulatory interventions on integrated planning (PIAO), such systems can be an effective tool for the strategic management of organisations and human resources, aligning individual work contribution to the achievement of important objectives for ensuring the ability of administrations to produce public value.
The course aims to share a strategic approach and operational models aimed at integrating the two dimensions of performance - organisational and individual - with a view to creating value for stakeholders, and for the objective of transforming public performance-based management systems into tools that can be used to guide organisations and individuals towards the achievement of challenging objectives. The entire training course is aimed at building a 'value chain' that, starting from aligning organisational performance measurement systems with corporate strategy, helps direct people's activities and individual skills towards achieving strategic objectives that can generate value for end users.
Objectives
The course is based on the participants' experiences in the area of organisational and individual performance measurement and assessment, and aims to provide tools and practices that can be applied immediately within each participant’s organisational context. In particular, at the end of the course, participants will be able to:
- understand the relationships between different levels of the administration’s performance in light of public sector context conditions;
- interpret the performance management system across all business processes and operational and management tools;
- experiment with techniques and strategies that aim to configure performance management systems capable of guiding people's behaviour towards objectives consistent with the organisation's strategy;
- Redesigning measurement and appraisal processes according to stakeholder-centred and user-experience logic;
- understand the link between organisational performance and individual appraisal from a strategic human resources management perspective;
- build skills management systems and direct HR tools towards the professional development of employees;
- redefine the characteristics of their individual appraisal systems in terms of aims, methods, tools and processes;
- acquire soft skills that are useful when managing appraisal interviews and feedback sessions in order to promote individual employee development and organisational fairness.
In summary, at the end of the course, attendees will have acquired the ability to interpret the role and characteristics of organisational and individual performance measurement and appraisal systems, the relevance of adopting a strategic, integrated approach between the two systems, the effects they have on the orientation of people's work and decision-making processes, and on the optimisation and growth of individual employees. The course therefore aims to aid the development of skills that can guide performance management tools towards a strategic perspective that supports organisational change and individual professional development.
It should be noted that, depending on the class composition, the lectures may include examples and cases from the attendees' own sectors (e.g. healthcare companies, local authorities, universities, etc.).
