Crisis Management in Sanità e nella PA
Costruire e comunicare valore nell'emergenza: il ruolo della leadership nelle aziende sanitarie e di pubblici servizi
Leading through uncertainty: leadership and communication for managing crises and emergencies in Healthcare and Public Administration
In an increasingly interconnected and fragile world marked by health, social, environmental, and institutional crises, this program is designed for those who must navigate the unpredictable—combining technical and relational skills, interpretative ability, and context-driven leadership. Managing crises requires more than procedures: it calls for vision, empathy, and the capacity to adapt to complexity.
The program blends theory and practice to provide concrete tools for identifying vulnerabilities, turning challenges into opportunities, making decisions amid uncertainty, and fostering trust, cohesion, and effective communication. It emphasizes the role of public leadership, a culture of prevention and resilience, and respect for operational specificities.
Through real cases, conceptual models, and guided discussions, participants will critically reflect on their professional practices and broaden their perspectives for action—developing the mindset and capabilities needed to lead effectively in complex and uncertain environments.
The program is part of the "People Management and Public Leadership" competency area of the Government Academy. Explore all programs and contact us to create a customized education pathway.
For more information: Discover more
Who should apply
Those working in the field of utility service delivery, such as public and private health care organizations, municipalities, metropolitan cities, regions and ministries, agencies, schools and universities, and wish to improve your ability to manage uncertainty and intercept weak signs of the crisis.
SDA Bocconi Executive Education Certificate
To navigate the evolution of the macroeconomic landscape and organizations, it is essential to broaden your managerial skills. Education plays a central role in this process. Together with our Program Advisors, you can design the learning path that best suits your needs, choosing from various formats to shape your professional growth.
Program Advisory
Learning is never a linear journey—it is a path built together, combining specific training needs with practical tools tailored to individual challenges. Contact our team of Program Advisors, and together we will design the ideal learning path for you or your team, ensuring alignment with your goals.
Your benefits:
A dedicated orientation meeting, either in-person or remotely, to identify learning needs and create a customized plan. Throughout the course, you will experience a tailored welcome to introduce you to the program and foster networking between participants and instructors. Upon completion, your evaluation will become a valuable contribution for continuous improvement of the offering.
How your organization benefits:
Training consultation with HR managers to analyze organizational needs and develop personalized projects. Ongoing progress monitoring and a final follow-up to share results and gather feedback, ensuring constant alignment with pre-set goals.
Get in touch with Patrizia Trivellato
Structure and contents
The program consists of 3 days, totaling 24 equivalent hours, and is built on 6 pillars.
Enhancing the ability to read and interpret contexts
Strengthening leadership in uncertain environments
Fostering a culture of prevention and resilience
Developing effective communication in times of turbulence
Bridging theoretical knowledge and practical experience
Recognizing and valuing the specificities of the healthcare and public service sectors
More value with
Self-assessment
Self-assessment of skills to identify strengths and areas for improvement.
Calendar and information
Via Nibby 20, 00161 Roma
Calendar
- 09 ottobre 2026Online Live12:00 - 14:00
- 15 - 16 ottobre 2026On campus07:00 - 16:00
- 06 novembre 2026Online Live13:00 - 15:00
- 13 novembre 2026Online Live13:00 - 15:00
- 20 novembre 2026Online Live13:00 - 15:00
Fees
€ 1,700 + VAT
The fee is net of VAT but includes teaching materials and working lunches.
CME education credits
The course allows to obtain CME (Continuing Medical Education) education credits provided by ministerial programs in order to promote continuous updating and improvement of the quality level of one's professionalism.
Special payment terms
Bocconi Alumni
Bocconi Alumni are entitled to a 20% reduction on participation fees. To take advantage of the discount, please enter your Alumnus status when registering by indicating “ALUMNI 20” in the notes section. Remember that without this indication, the discount will not be applicable.
Women are good for business
To foster and contribute to women’s professional development, SDA Bocconi School of Management offers them until 8 March 2027 a 20% discount on the participation fee for all Executive Open Programs and Executive Online Programs.
Multiple enrollments
Companies, institutions and public bodies that enroll at least 3 participants in a single program are granted a 20% discount for each registration fee. The concession is not applicable for personal enrollment and must be formalized by the start date of the course.
Corporate education programs
In the case of learning needs involving several resources of the same company enrolled in more than one program, it is possible to define a customized plan from the specific needs of the organization. In this case, our Program Advisors are available to build with the client organizations ad hoc training plans with special pricing.
Partnerships and channel agreements
SDA Bocconi offers the possibility to initiate collaborations that allow them to expand the portfolio of educational trainings to be offered to their members. In this case, the School is available to evaluate partnerships and channel agreements so as to respond in a timely manner to the specific needs of the organization.
By attending at least 80% of the classes, you will receive a certificate of participation in the program and a digital badge to share with your network on LinkedIn.
Program direction
Effective communication that is responsive to the needs of internal and external stakeholders is one of the most relevant and complex tools in crisis management. It cannot be improvised: proper communication is essential to build the trust needed to improve awareness and preparedness, especially in ...
