National Health System: crisis management or crisis in management

SDA Bocconi Insight - Zoom On - by Francesca Lecci

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The context

2020 began with a serious stress test for healthcare systems around the world due to the spread of a viral agent that was little known and highly contagious, which swiftly turned a local outbreak into pandemic, triggering a crisis on a global scale. This crisis has not spared our National Health System (Servizio Sanitario Nazionale or SSN), materializing as a multi-faceted phenomenon, which makes it worthwhile to explore at least one of the many contexts engaged in facing this emergency: management.

 

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