Maria Cucciniello
Associate Professor
Biography
Maria Cucciniello is an Associate Professor at the Department of Policy Analysis and Public Management at Università Bocconi.
Her collaboration with SDA Bocconi began in 2006. She has conducted research and education projects with major public sector organizations.
Her research focus is on e-health and e-government, the impact of ICT in healthcare and public sectors, transparency in the public sector, change management and organizational redesign for the introduction of new information systems and the evolution of managerial skills in PA.
She is the author of numerous books and articles on her topics of interest. Her works have been published in Public Administration Review, Public Management Review, the Journal of Medical Internet Research, Social Science Computer Review, Economia & Management and Mecosan. She is a reviewer for many specialized magazines, including Health Policy, Critical Perspectives on Accounting and Azienda Pubblica. She is a member of the editorial board of Review of Public Administration and Management and she has been elected New Researchers coordinator for the International Research Society for Public Management.
Maria earned a degree in Public Administrations and International Institutions Management and a Master of Science in Economics and Management of Public Administrations and International Institutions both from Università Bocconi and a Ph.D. in Management from the University of Edinburgh.
Recent Publications
- 2025
Experimental evidence on the determinants of citizens' expectations toward public services
BELLÉ, N., P. BELARDINELLI, M. CUCCINIELLO, G. NASI, "Experimental evidence on the determinants of citizens' expectations toward public services", Public Administration Review, 2025, vol. 85, no. 1, pp. 176-191 - 2025
How to organize in turbulence: Arrangements and pathways for robust governance
MICACCHI, M., M. CUCCINIELLO, B. TRIVELLATO, D. CRISTOFOLI, A. TURRINI, G. VALOTTI, G. NASI, "How to organize in turbulence: Arrangements and pathways for robust governance", Journal of Public Administration Research and Theory, 2025, vol. 35, no. 2, pp. 231–247 - 2025
Building Robust Schools for All: Recipes for an Inclusive Education
CUCCINIELLO, M., D. CRISTOFOLI, M. MICACCHI, B. TRIVELLATO, "Building Robust Schools for All: Recipes for an Inclusive Education" in IRSPM 2025: Civic engagement and social capital in contemporary public administration: facing the challenges of social equity and environmental sustainability, April 7-9, 2025, Bologna, Italy - 2025
Citizen Satisfaction in AI driven Agile Government: Applying Human in the Loop for AI-Optimized Public Service Delivery
CHOI, H., M. CUCCINIELLO, G. NASI, "Citizen Satisfaction in AI driven Agile Government: Applying Human in the Loop for AI-Optimized Public Service Delivery" in IRSPM 2025: Civic engagement and social capital in contemporary public administration: facing the challenges of social equity and environmental sustainability, April 7-9, 2025, Bologna, Italy - 2025
Value creation in the context of remote working. Evidence from a literature review
NASI, G., L. FONTANELLA, M. CUCCINIELLO, D. ARTUSO, "Value creation in the context of remote working. Evidence from a literature review" in IRSPM 2025: Civic engagement and social capital in contemporary public administration: facing the challenges of social equity and environmental sustainability, April 7-9, 2025, Bologna, Italy - 2025
Defining and co-creating value in public services: the perspective of vulnerable users
SAPORITO, R., E. PEROBELLI, M. CUCCINIELLO, "Defining and co-creating value in public services: the perspective of vulnerable users" in IRSPM 2025: Civic engagement and social capital in contemporary public administration: facing the challenges of social equity and environmental sustainability, April 7-9, 2025, Bologna, Italy - 2025
Defining and measuring the value co-created in public services for vulnerable users
PEROBELLI, E., R. SAPORITO, M. CUCCINIELLO, "Defining and measuring the value co-created in public services for vulnerable users" in IRSPM 2025: Civic engagement and social capital in contemporary public administration: facing the challenges of social equity and environmental sustainability, April 7-9, 2025, Bologna, Italy - 2025
Strategies for mediating downstream citizen voice into complex public policy and service ecosystems - what, how and why?
KIRLEY, R., J. P. RIPAMONTI, M. CUCCINIELLO, "Strategies for mediating downstream citizen voice into complex public policy and service ecosystems - what, how and why?" in IRSPM 2025: Civic engagement and social capital in contemporary public administration: facing the challenges of social equity and environmental sustainability, April 7-9, 2025, Bologna, Italy - 2025
A mobile supportive care app for patients with metastatic lung cancer: the Lung Cancer App (LuCApp) randomized controlled trial
PONGIGLIONE, B., M. CUCCINIELLO, F. PETRACCA, O. CIANI, S. NOVELLO, M. MIGLIORINO, P. PEDRAZZOLI, F. AGUSTONI, G. LO RUSSO, R. TARRICONE, E. CAPELLETTO, "A mobile supportive care app for patients with metastatic lung cancer: the Lung Cancer App (LuCApp) randomized controlled trial", Supportive Care in Cancer, 2025, vol. 33, pp. 641 - 2025
LuCApp and cancer patients: Benefits and limits of digital technologies - LuCApp e pazienti oncologici: benefici e limiti delle tecnologie digitali
CIANI, O., M. CUCCINIELLO, F. PETRACCA, R. TARRICONE, "LuCApp and cancer patients: Benefits and limits of digital technologies - LuCApp e pazienti oncologici: benefici e limiti delle tecnologie digitali", SDA Bocconi Insight, 22 September 2025
You have seen 10 out of 114 items
Grants & Honors
Kooiman Prize for Best Paper in Public Management Review 2023, with the paper ‘A Systematic Literature Review of City Competitiveness: A 30-Year Assessment and Future Agenda of Public Administration’ (G.Nasi, H.Choi, M.Cucciniello, R. K. Christensen), Vol.25, Issue 8, 2024
Excellence in Research Award, Università Commerciale Luigi Bocconi, 2022
