Laura Ru Yun Pan
Lecturer

Biography
Pan Laura Ru Yun is a Lecturer of International Management at SDA Bocconi School of Management.
Laura joined the SDA Bocconi faculty in November 2019 and has conducted teaching activities in the MBA, Executive Masters, as well as custom executive courses. As of January 2020, she is the coordinator of the EMiLUX - Executive Masters in Luxury Management program. She is currently a researcher in the Gucci Lab and have assisted on training and reseach projects with Unicredit and Camera di Commercio IAA Venezia Giulia.
Her research activities are focused on luxury business models, international management and sustainability. Her current research addresses three main aspects which reflects the contemporary trends in the luxury and fashion industry. The first is the evolution of Country of Origin and consumer's perception of value. The second focuses on trading up and trading down - how to apply premiumization in FMCG goods. THe third aims at determining the how luxury brands tranform with digital engagement and digital integration.
Laura earned a double degree in Chemical Engineering and Food Manufacturing at RMIT University, Melbourne Australia and in 2018, she earned her MBA at SDA Bocconi School of Management. Prior to this she has held a position in Retail Operation in LVMH and Regional Manager positions in Process Optimization and Change Management in APAC and China for companies in Automotive and Oil & Gas.
Recent Publications
- 2024
Škodaverse: How Škoda Auto Entered the World of Web 3.0
PAN, L. R. Y. - "Škodaverse: How Škoda Auto Entered the World of Web 3.0" - 2024, The Case Centre, Great Britain - 2024
New technologies and the future of customer experience
PAN, L. R. Y., "New technologies and the future of customer experience" in The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences., Gabriella Lojacono (Ed.), Kogan Page, chap. 10, pp. 239-263, 2024 - 2024
A superhero in your pocket: the phenomenon of super apps from a technocultural perspective
BORGHINI, S., L. , I. M. COLM, L. R. Y. PAN, B. MEDICI, "A superhero in your pocket: the phenomenon of super apps from a technocultural perspective" in XXI SIM Conference: Brands and Purpose in a changing era, October 17-19, 2024, Milano, Italy - 2023
NFT per una nuova relazione con i clienti
PAN, L. R. Y., "NFT per una nuova relazione con i clienti", Economia & Management, 2023, no. 3, pp. 31-33 - 2023
Servitization in the Luxury Industry: how luxury companies are redesigning their customer experience
BAGLIERI, E., L. R. Y. PAN, S. CROOM, "Servitization in the Luxury Industry: how luxury companies are redesigning their customer experience" in The 8th Naples Forum on Service, June 6-9, 2023, Napoli, Italy - 2022
Ferrari: Exclusivity & Resilience
LOJACONO, G., L. R. Y. PAN - "Ferrari: Exclusivity & Resilience" - 2022, The Case Centre, Great Britain - 2021
Resilience of Luxury Companies in Times of Change
LOJACONO, G., L. R. Y. PAN - "Resilience of Luxury Companies in Times of Change" - 2021, De Gruyter, Berlin, Germany
You have seen 7 out of 7 items

