Chiara Piancatelli

Associate Professor of Practice
AreaMarketing
Research domainsDigital Marketing
Teaching domainsOmnichannel Customer Experience, Customer-Centric Digital Migration, Digital Communication, Social Media Communication
Chiara Piancatelli

Biography

Chiara Piancatelli, PhD, is Associate Professor of Practice in Marketing at SDA Bocconi School of Management. She serves as Director of the Luxury Business Management Concentration within the full-time MBA program and as Coordinator of the Master in Fashion, Experience & Design Management. She is also Program Director of the Open Executive Course in Digital Marketing Strategy and Adjunct Professor of Event Marketing at Bocconi University.

Her teaching portfolio covers Phygital Marketing Strategies for Growth, Strategic Communication & Advertising, Organic Growth & Social Media Strategy, Influencer Marketing, Experiential Event Design, Customer Experience Strategy, and AI-Driven Customer Engagement.

Her current research explores how technological tools enable marketing to become more precise and predictive, with the goal of generating augmented value for target audiences, particularly in the fashion and luxury sectors. She is also a Research Associate at Deakin University, Australia, where she completed a visiting period during her PhD in Management & Innovation. 

Chiara is the author of numerous articles, books, and book chapters. Her work has been published in leading journals including Psychology & Marketing (P&M)Journal of Business Research (JBR), and Journal of Strategic Marketing (JSM). She has presented at international conferences such as the American Marketing Association Winter Academic Conference (AMA 2023, Nashville), the Global Marketing Conference (GMC 2023, Seoul), the Academy of Marketing Science (AMS 2022, Monterey), the European Academy of Management (EURAM 2018, Reykjavík), and the International Conference of Arts and Cultural Management (AIMAC 2017, Beijing; 2019, Venice).

She holds an MSc in Economics and Management from Bocconi University and a PhD in Management & Innovation from Università Cattolica del Sacro Cuore.

 

Recent Publications

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  • 2026
    Revolutionizing consumption: Unveiling the Allure of NFTs and digital twins for sustainable luxury fashion
    MASSI, M., A. VOCINO, C. PIANCATELLI, P. CILLO, A. C. PELLICELLI, "Revolutionizing consumption: Unveiling the Allure of NFTs and digital twins for sustainable luxury fashion", Journal of Business Research, 2026, vol. 202, pp. 115757
  • 2025
    La trappola del greenwashing: strategie per un’autentica sostenibilità nella moda - Cut Through the Greenwashing. Strategies for Authentic Sustainability in Fashion
    RINALDI, F. R., C. PIANCATELLI, F. KHATAMI, "La trappola del greenwashing: strategie per un’autentica sostenibilità nella moda - Cut Through the Greenwashing. Strategies for Authentic Sustainability in Fashion", Economia & Management, 2025, no. 2, pp. 36-54
  • 2025
    Toward D2A: Enhancing Luxury Fashion With Seamless and Immersive Phygital Customer Experiences
    MASSI, M., C. PIANCATELLI, A. VOCINO, J. I. ROJAS‐MÉNDEZ, "Toward D2A: Enhancing Luxury Fashion With Seamless and Immersive Phygital Customer Experiences", International Journal of Consumer Studies, 2025, vol. 49, no. 2, pp. e70045
  • 2025
    L’impatto dell’Intelligenza Artificiale nel settore del lusso e della moda
    PIANCATELLI, C., "L’impatto dell’Intelligenza Artificiale nel settore del lusso e della moda", MIT Sloan Mangement Review Italia, 2025, no. 1, pp. 58-62
  • 2024
    Il potere dell’IA generativa nel settore del Fashion & Luxury
    PIANCATELLI, C., E. PRANDELLI, "Il potere dell’IA generativa nel settore del Fashion & Luxury", Harvard Business Review Italia, June 2024
  • 2024
    Embracing the Phygital Challenges in the Event World:The Case of Kering Eyewear
    PIANCATELLI, C., M. MASSI - "Embracing the Phygital Challenges in the Event World:The Case of Kering Eyewear" - 2024, The Case Centre, Great Britain
  • 2024
    Making it real on social media: exploring authenticity strategies for sport and fitness influencers
    MASSI, M., C. PIANCATELLI, A. VOCINO, J. I. ROJAS-MÉNDEZ, "Making it real on social media: exploring authenticity strategies for sport and fitness influencers", Journal of Strategic Marketing, 2024, vol. 32, no. 8, pp. 1376-1397
  • 2024
    From Corporate Artification to Artification in the Third Sector
    TURRINI, A., M. MASSI, C. PIANCATELLI, "From Corporate Artification to Artification in the Third Sector", Journal of Philanthropy and Marketing, 2024, vol. 29, no. 4, pp. e1881
  • 2024
    Kering Eyewear: how to utilize technology in the world of events - Kering Eyewear: Come utilizzare la tecnologia nel mondo degli eventi
    PIANCATELLI, C., "Kering Eyewear: how to utilize technology in the world of events - Kering Eyewear: Come utilizzare la tecnologia nel mondo degli eventi", SDA Bocconi Insight, 10 December 2024
  • 2024
    Un approccio innovativo per comunicare il brand
    PIANCATELLI, C., S. DE ANGELIS, "Un approccio innovativo per comunicare il brand", Harvard Business Review Italia, November 2024, pp. 98-102

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Grants & Honors

  • Best Paper Award for the paper “Authentic Omnichannel: Providing Consumers with a Seamless Brand Experience through Authenticity” (co-Authors M.Massi, A.Vocino) – 2022 AMS Psychology and Marketing Special Awards, Omni-Channel and Supply Chain Management Tracks, Academy of Marketing Science Annual Conference in Monterey - May 25-27, 2022, 2022