SERVICE DESIGN IN THE DIGITAL ERA

Milano
Location
English
Language
Blended
Format
€ 3,400
Price (+ VAT)
Calendar: Jun 11, 2019 - Jul 12, 2019 (4 Days)

Your opportunity

 

Today each product must be a high-intensity service and brand experience. By leveraging the full power of big data you can create and successfully manage a data-driven service experience that becomes a new source of value for your business. This program can help you do this.

 

Skype Chat with the Direction
Please write to SDDE Director and Coordinator to book your place and arrange your time slot.
Andreina Mandelli, Director - Skype ID: Andreina.mandelli
Chiara Piancatelli, Coordinator - Skype ID: chiarapiancatelli
 

Program Agenda
off
campus
From 11/06
on
campus
25-28/06
off
campus
to 12/07
3 days
ON CAMPUS
8 hours
OFF CAMPUS

4 days (8 hours in Distance Learning + 3 days face-to-face):

 

Distance Learning: 8 hours from 11 June to 12 July 2019 

Face-to-Face: 25-28 June 2019 (the 25th only afternoon, the 28th only morning)

 

Distance learning (DL) identifies an individual independent activity: it refers to an asynchronous learning mode that provides access to training tools, business cases and materials on an e-learning platform. The hours indicated are the expected average commitment for this part of the course. Participants will be able to organize their schedule themselves based on their own availability, but must stay within the specified time frame.



What you'll be working on
What you'll be working on
  • Servitization paths for product businesses
  • Production and main service delivery models
  • Introduction to service experience design
  • Intelligence for service design
  • Innovating the customer journey approach
  • Applying digital augmentation to service experience design
  • Big data and AI to design adaptive service
  • The new service ambients
  • The social/collaboration dimension of the new services
  • Service innovation for business model innovation
  • The new competencies
  • The impact of this transformation on marketing and the business organization

 

Download the brochure and learn more about the program

 

 

Who it is for

 

Executives with responsibilities in marketing, customer service, customer operations, innovation, and business development functions.

 


 

HotTopics - From Data to New Services
with Andreina Mandelli

"From Data to New Services". A chat with Andreina Mandelli | SDA Bocconi School of Management.

"Internet of Things, digital augmentation, Big Data and AI are changing most of the paradigms of communication and are setting new challenges: each product becomes a high-intensity, data-driven service and brand experience, and a new source of value for your business."

Go to the CV

Andreina Mandelli
Director

Related Programs

How to register
Request information

 

 

The final deadline for enrollment is 22 May 2019. Enrollment requests are reviewed on a rolling basis, those received after the final deadline may not be accepted.

At the end of the inititative, each participant will receive a certificate of attendance.

A 10% reduction on the program fee is offered to applications sent in by 12 April 2019.
 
Bocconi Alumni are entitled to a range of benefits and services, including special reductions on the Open Programs' participation fee. To take advantage of the discount,  please, enter your Alumnus/a status in the notes when registering for one of the programs. For more details, please contact: daniela.miglioli@sdabocconi.it
 
The two offers are not cumulative.
 
 

 
 
Standard working hours are from 9:00 am to 5:30 pm (CET)
 
 
 

#MINE

All those who have taken part in the School's training programs become members, free of charge and with no expiration date, of the #MINE Community.

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