SERVICE DESIGN IN THE DIGITAL ERA

Milano
Location
English
Language
Blended
Format
€ 4,000
Price (+ VAT)
Calendar: Apr 26, 2021 - May 23, 2021 (4 Days)

Your opportunity

 

Today each product must be a high-intensity service and brand experience. By leveraging the full power of big data you can create and successfully manage a data-driven service experience that becomes a new source of value for your business. This program can help you do this.

 

Skype Chat with the Direction
Please write to SDDE Director and Coordinator to book your place and arrange your time slot.
Andreina Mandelli, Director - Skype ID: Andreina.mandelli
Chiara Piancatelli, Coordinator - Skype ID: chiarapiancatelli

Program Agenda
off
campus
from 26/04
on
campus
11-14/05
off
campus
to 23/05
3 days
ON CAMPUS
8 hours
OFF CAMPUS

4 days (8 hours in Distance Learning + 3 days face-to-face):

 

Distance Learning: 8 hours from 26 April to 23 May 2021 

Face-to-Face: 11-14 May 2021 (the 11th only afternoon, the 14th only morning)

 

Distance learning (DL) identifies an individual independent activity: it refers to an asynchronous learning mode that provides access to training tools, business cases and materials on an e-learning platform. The hours indicated are the expected average commitment for this part of the course. Participants will be able to organize their schedule themselves based on their own availability, but must stay within the specified time frame.

What you'll be working on
What you'll be working on
  • Servitization paths for product businesses
  • Production and main service delivery models
  • Introduction to service experience design
  • Intelligence for service design
  • Innovating the customer journey approach
  • Applying digital augmentation to service experience design
  • Big data and AI to design adaptive service
  • The new service ambients
  • The social/collaboration dimension of the new services
  • Service innovation for business model innovation
  • The new competencies

 

Download the brochure and learn more about the program

 

 

Who it is for

 

Executives with responsibilities in marketing, customer service, customer operations, innovation, and business development functions.

 



 

What participants say about us

This course was very engaging and met all my expectations. The lessons gave me an excellent insight into topics such as customer experience design, use of artificial intelligence in business and business models shifting. I highly recommend it to any professional interested in this domain.

ANTONELLA CORSO, REAL ESTATE & FACILITY MANAGEMENT BUSINESS SUPPORT OFFICER IN EUROPEAN SPACE AGENCY


HotTopics - From Data to New Services
with Andreina Mandelli

"From Data to New Services". A chat with Andreina Mandelli | SDA Bocconi School of Management.
 

"We can create new services from data ... ok but ... HOW CAN WE DO IT? We apply an original approach to designing new services within the framework of digital transformation, using both service design and big data & AI marketing insights and methods. In our course the participants will have the possibility to apply these rules to a real case."

"Internet of Things, digital augmentation, Big Data and AI are changing most of the paradigms of communication and are setting new challenges: each product becomes a high-intensity, data-driven service and brand experience, and a new source of value for your business."

 

"Service design is about designing how you and your customer can create value, together."

 

Go to CV

Andreina Mandelli
Director

Learn More
Request information

 

 

The final deadline for enrollment is 6 April 2021. Enrollment requests are reviewed on a rolling basis, those received after the final deadline may not be accepted.

A 10% reduction on the program fee is offered to applications sent in by 25 February 2021.

 

Discover the safety standards of our new headquarters

 

At the end of the program a participation certificate will be issued to the participants (minimun required frequency: 80% of training hours).

 

 

 

Special Payment Terms

 
Women Are Good For Business and We Need More

 

To foster women’s education in management and contribute to their professional development, SDA Bocconi School of Management offers them, until 8 March 2022, a 20% reduction on the participation fee for all Executive Open Programs, including Online On Demand. This reduction cannot be combined with other promotional offers.

Bocconi Alumni are entitled to a 30% reduction on participation fees. To take advantage of the discount, please enter your Alumnus status when registering by indicating “ALUMNI30” in the notes section. Remember that without this indication, the discount will not be applicable.
 
Moreover, 2021 marks the 50th anniversary of SDA Bocconi School of Management. To celebrate this important milestone, we are pleased to offer a gift to our former students: each Alumnus can attend an Executive Open Program for free when a colleague or friend enrolls for the same Program.

Learn more

 
The two offers are not cumulative.

 

 

#MINE

All those who have taken part in the School's training programs become members, free of charge and with no expiration date, of the #MINE Community.

Learn more

 

 

For further information and orientation

Related Programs

Related Articles

Customer-centric digital transformation at Vibram
Required time 5 min
Covid-19 and the challenge of remote selling
Required time 5 min
A global strategy for Cini&Nils
Authors
Required time 5 min