- Start date
- Duration
- Format
- Language
- 24 Jun 2025
- 3 days
- Class
- Italian
Ottimizzare la gestione di un ampio portafoglio clienti attraverso l’uso intelligente di diverse tipologie di dati, algoritmi, sistemi di CRM e sistemi di monitoraggio.
SDA Bocconi's new On Demand Online Programs are accessible from any device, and match your agenda and your specific needs. Anytime anywhere.
Technology changes business, and business changes technology. In this perpetual and mutual exchange context, one corporate function is increasingly taking up the role of play maker – IT. IT management is the link between company’s needs and strategic goals – governance, costs and investments, financial and non financial performance, internal and external relations management, risk management etc. – and their implementation and evaluation.
That’s why top management and IT management need to align and constantly talk to each other, which is not always easy to do. This is a challenge you can address and overcome by building robust specialist competence through conceptual models, methodologies, practical tools and corporate case studies.
This Program allows you to refine your IT specialist knowledge and learn how to create and manage IT systems in an ever evolving and increasingly digitalized corporate context.